FAQ

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What is real-time GPS Fleet Tracking?

The true definition of a real-time GPS Fleet Tracking solution uses either cellular and/or satellite modem(s) communication to trasmit the data in near real-time. This differs from a passive solution where the data is typically downloaded when a vehicle returns to a base where there is a wi-fi connection. A real-time solution will continually update location, status, sensor data and vehicle information and have the capability to send instant notifications and alerts to your email or cell phone to help you monitor your fleet from virtually anywhere.

How does the system work?

Each vehicle or asset is equipped with a GPS tracking device, and cellular and GPS antennas. The device will begin to transmit location and any other sensor data it is capturing automatically once it has power. This information is sent over the cellular or satellite network to our BSM servers and displayed on our available solutions. Our solutions present the information in a comprehensive way for the fleet owner/ management team to analyze the data.

Do I have to download any software or licenses to view my vehicles?

No licenses are required and you do not have to download any software to access our solutions. All of our solutions are web-based and can be accessed anytime from virtually anywhere with a internet connected device.

Can I access it from any computer?

Yes, our solutions are web-based and can be accessed 24/7/365 from virtually anywhere. All you need is a modern browser and internet connected device to access your application from any computer, tablet, or smart phone.

Is there a limit to how many users can have access to Sentinel?

There is no limit to how many users your account can have. All customers have unlimited user access to the system. Sentinel FM can even configure to different security levels and give each user a specific login and password to control access.

What reports are provided with the system?

Our Sentinel FM solution comes standard with over 25 actionable reports. BSM can also work with the client to develop custom reports.

Can I view my vehicles on a smart phone or tablet?

Yes, as long as your smartphone or tablet is equipped with a modern web browser and internet connectivity.

Can I distinguish the gas consumption when the PTO is in use versus regular idling?

Yes, Sentinel FM has the unique ability to distinguish and calculate between idling when the PTO is operational (good idling) versus regular idling (bad idling). This information is presented in a comprehensive report for your analysis.

Is the GPS Tracking device visible in the vehicle?

The GPS Tracking device is typically installed under the dash of the vehicle and completely out-of-sight making the install covert and free of any concern.

Is the system configurable?

Unique to BSM, we are an end-to-end solution provider meaning we design and manufacture the hardware and software application allowing for solution flexibility unparalleled by other providers. Our Sentinel FM solution is completely configurable – Customers are able to select a variety of features that would best suit each vehicle or asset. Tell your solution specialist the type of asset and what it is used for and they will recommend a solution to best fit your specific requirements.

Do you provide installation or do I need a mechanic?

Our clients have the choice to either self-install the unit or have a BSM certified technician install the unit on-site. Our installation coordinator will work with you to create an installation schedule that works best for you.

Is training provided?

BSM takes pride in the level of service our customer care team provides. All clients are entitled to complimentary monthly training sessions and webinars. BSM provides frequent refresher training webinars as well as training for individual features.

Do you provide consulting and project management services?

BSM offers professional services including both consulting and project management services. BSM’s Professional Services Team will work with you to identify, create, and execute a solution that’s right for your business.

Is there Warranty on the hardware?

All hardware equipment comes standard with a 1 year warranty. BSM also offers optional extended warranty plans.

Is there a monthly service charge to use the system?

With any real-time Fleet Tracking solution there is typically a monthly associated with accessing the application and sending data over the cellular network. BSM has optimized its data packets being sent over the wireless network to reduce this cost.

I need only simple tracking. Do you have a solution?

BSM provides solutions for simple to advanced enterprise fleets. Talk to one of our solution experts to help build a system to meet your business requirements.

I am in an industry other than what you have listed, is there a solution that can work for me?

Absolutely, the Sentinel FM solution is designed to be configurable to meet each customer’s needs. Talk to one of our specialists and find out what we can do to optimize your operations.

Do you provide Customer Support?

BSM prides itself in our service and has one of the largest in-house Customer Care Teams in the Telematics industry. We offer customer support 24/7/365 for critical issues and standard support hours from 9:00 am to 6:00 pm EST Mondays to Fridays. Our Customer Care team is also fully bilingual (English/ French).

What are the benefits of implementing a Fleet Tracking system?

There are many benefits of implementing a BSM Fleet Tracking system, to name a few:

  • Monitoring employee productivity and performance
  • Improving Asset Utilization
  • Cutting Fuel & Operational Costs
  • Preventative Maintenance
  • Superior Customer Service
  • Theft Recovery
  • Increased visibility to fleet operations

Why should I choose BSM Wireless?

BSM provides an exceptional line of advanced products and the service to compliment them.

  • True End-to-End Solution Provider: BSM offers flexible solutions unparalleled by other providers because we design and manufacture the hardware and software application allowing us to provide our clients with unique customizations and configurable functionality.
  • Easy to use: All of our solutions are web-based so there is no software or licenses to maintain. Our intuitive and easy to use design will ensure you can manage your fleet quickly and efficiently.
  • Award Winning Innovation: BSM is recognized as a leader in product development with numerous awards, but with even more satisfied customers.
  • Experience: With over 15 years of experience in the Telematics business, BSM brings a wealth of experience and knowledge to every client implementation to provide a solution that is best suited for your business.

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_cta_button2 h2=”Question Index” style=”outlined” txt_align=”left” title=”Text on the button” btn_style=”rounded” color=”blue” size=”md” position=”right” accent_color=”#909090″ css_animation=”bottom-to-top”]What is real-time GPS Fleet Tracking?

How does the system work?

Do I have to download any software or licenses to view my vehicles?

Can I access it from any computer?

Is there a limit to how many users can have access to Sentinel?

What reports are provided with the system?

Can I view my vehicles on a smart phone or tablet?

Can I distinguish the gas consumption when the PTO is in use versus regular idling?

Is the GPS Tracking device visible in the vehicle?

Is the system configurable?

Do you provide installation or do I need a mechanic?

Is training provided?

Do you provide consulting and project management services?

Is there Warranty on the hardware?

Is there a monthly service charge to use the system?

I need only simple tracking. Do you have a solution?

I am in an industry other than what you have listed, is there a solution that can work for me?

Do you provide Customer Support?

What are the benefits of implementing a Fleet Tracking system?

Why should I choose BSM Wireless?

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